Privacy Policy for Grozar
Effective Date: 25/07/2026
Last Updated: 25/07/2026
Welcome to Grozar ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how Grozar collects, uses, stores, and protects your information when you use our mobile application, website, and related services, including Grocery Delivery, Pharmacy, Food Delivery, Online Shopping, Parcel Delivery, and Rental Services.
By using Grozar, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Delivery Address
- Billing Address
- Profile Photo (Optional)
- Date of Birth (Optional)
Account Information
- Login Credentials
- Social Login Information (Google, Apple, Facebook)
Payment Information
Payments are securely processed through trusted third-party payment gateways. Grozar does not store your complete debit card, credit card, or banking details.
We may receive:
- Transaction ID
- Payment Status
- Payment Method
Location Information
With your permission, Grozar collects your location to:
- Deliver orders
- Find nearby stores
- Estimate delivery time
- Track delivery partners
- Improve service quality
You can disable location access anytime from your device settings.
Device Information
We automatically collect:
- Device Model
- Operating System
- App Version
- IP Address
- Device ID
- Browser Type
- Language Settings
Order Information
We collect information regarding:
- Grocery Orders
- Food Orders
- Medicine Orders
- Shopping Orders
- Parcel Requests
- Rental Bookings
Including:
- Order Items
- Delivery Address
- Order Amount
- Delivery Status
- Payment Status
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process orders
- Deliver groceries and food
- Deliver medicines
- Process shopping orders
- Arrange parcel delivery
- Manage rental bookings
- Process payments
- Provide customer support
- Improve our services
- Send order updates
- Notify you about offers and promotions
- Detect fraud and misuse
- Comply with legal obligations
3. Sharing of Information
We may share information with:
Delivery Partners
To complete deliveries.
Grocery Stores
To fulfill grocery orders.
Restaurants
To prepare food orders.
Pharmacies
To process medicine orders.
Shop Owners
To fulfill shopping orders.
Rental Providers
To process rental requests.
Parcel Partners
To deliver parcels.
Payment Providers
To process secure transactions.
Government Authorities
Only when required by law.
We do not sell your personal information to third parties.
4. Data Security
We use industry-standard security measures including:
- Secure Servers
- SSL Encryption
- Secure Payment Gateways
- Access Control
- Regular Security Updates
- Data Encryption
While we strive to protect your data, no method of online transmission is completely secure.
5. Cookies
Grozar uses cookies and similar technologies to:
- Remember your preferences
- Improve performance
- Analyze traffic
- Personalize your experience
- Keep you logged in
You can manage cookie preferences through your browser settings.
6. Your Rights
You may:
- Access your personal information
- Update your profile
- Delete your account
- Request correction of inaccurate information
- Download your personal data
- Withdraw marketing consent
- Disable location permissions
7. Children's Privacy
Grozar is not intended for users under the age of 18 years. We do not knowingly collect personal information from children.
8. Third-Party Services
Our platform may integrate with trusted third-party services such as:
- Google Maps
- Google Sign-In
- Apple Sign-In
- Facebook Login
- Payment Gateways
- SMS Providers
- Push Notification Services
- Analytics Services
These services have their own privacy policies.
9. Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Maintain transaction records
- Resolve disputes
- Comply with legal requirements
After this period, data may be securely deleted or anonymized.
10. Marketing Communications
With your permission, Grozar may send:
- Promotional Offers
- Discount Coupons
- Referral Rewards
- New Feature Announcements
- Service Updates
You can unsubscribe from marketing communications at any time.
11. User Responsibilities
Users agree to:
- Provide accurate information
- Keep account credentials secure
- Use Grozar lawfully
- Avoid fraudulent activities
- Respect delivery partners and merchants
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the Grozar app and on our website with an updated effective date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Grozar Support
Email: support@grozar.com
Website: https://grozar.com (replace with your actual website)
14. Consent
By downloading, installing, registering, or using the Grozar application or website, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
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