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Terms and condition

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Terms and Conditions for Grozar

Welcome to Grozar ("Company," "we," "our," or "us"). These Terms and Conditions govern your access to and use of the Grozar mobile application, website, and all related services, including Grocery Delivery, Food Delivery, Pharmacy, Online Shopping, Parcel Delivery, and Rental Services.

By accessing or using Grozar, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

1. About Grozar

Grozar is an all-in-one super app that connects customers with local grocery stores, pharmacies, restaurants, retail shops, parcel delivery partners, and rental service providers through a single digital platform.

2. Eligibility

To use Grozar, you must:

  • Be at least 18 years of age or use the service under parental supervision.
  • Provide accurate and complete registration information.
  • Maintain the confidentiality of your account credentials.
  • Comply with all applicable laws and regulations.

3. User Account

When creating an account, you agree to:

  • Provide true and accurate information.
  • Keep your login credentials secure.
  • Notify us immediately of any unauthorized access.
  • Accept responsibility for all activities conducted through your account.

Grozar reserves the right to suspend or terminate accounts that contain false information or violate these Terms.

4. Services Offered

Grozar currently provides:

  • Grocery Delivery
  • Online Pharmacy
  • Food Delivery
  • Online Shopping
  • Parcel Delivery
  • Vehicle Rental Services

Additional services may be introduced from time to time.

5. Orders

By placing an order, you agree that:

  • Product availability depends on the respective merchant.
  • Prices may change without prior notice.
  • Orders are subject to acceptance and availability.
  • Estimated delivery times are approximate and may vary due to weather, traffic, or operational conditions.

6. Pricing and Payments

Customers agree to pay:

  • Product Price
  • Delivery Charges (if applicable)
  • Platform Fees (if applicable)
  • Taxes as required by law

Payments may be made using:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

All transactions are securely processed through authorized payment gateways.

7. Cancellations and Refunds

Orders may be cancelled according to Grozar's Cancellation and Refund Policy.

Refund eligibility depends on factors such as:

  • Merchant acceptance
  • Order preparation status
  • Delivery status
  • Product type
  • Applicable laws

Approved refunds will be processed using the original payment method whenever possible.

8. Delivery Policy

Grozar strives to deliver orders as quickly as possible. However, delivery times may be affected by:

  • Traffic conditions
  • Weather
  • Store preparation time
  • High demand
  • Force majeure events

Customers must ensure someone is available to receive the order at the delivery address.

9. 10-Minute Delivery

Where available, Grozar may advertise 10-minute delivery for selected products and locations. This service is subject to:

  • Service availability
  • Merchant inventory
  • Delivery partner availability
  • Distance from the store
  • Traffic and weather conditions

The 10-minute delivery estimate is not guaranteed and may vary due to operational circumstances.

10. Pharmacy Services

Medicine orders may require:

  • Valid medical prescriptions
  • Age verification
  • Identity verification

Certain medicines cannot be returned or exchanged due to legal and safety regulations.

11. Rental Services

Rental users agree to:

  • Possess a valid driving license where required.
  • Return rented vehicles or equipment in good condition.
  • Follow all traffic laws and safety regulations.
  • Pay applicable security deposits, penalties, or damage charges.

12. Parcel Delivery

Users must not send:

  • Illegal goods
  • Explosives
  • Hazardous materials
  • Weapons
  • Narcotics
  • Counterfeit products
  • Perishable items not approved by Grozar

Grozar reserves the right to inspect or refuse parcels that violate applicable laws or company policies.

13. Merchant Responsibility

Products and services listed on Grozar are provided by independent merchants and service providers. While we strive to maintain quality standards, Grozar is not responsible for:

  • Product quality issues
  • Merchant delays
  • Stock shortages
  • Packaging errors

Customers should report any issues through our support channels for resolution.

14. User Conduct

Users must not:

  • Misuse the platform.
  • Provide false information.
  • Abuse delivery partners or merchants.
  • Engage in fraudulent activities.
  • Attempt unauthorized access to the platform.
  • Upload harmful or illegal content.

Violation of these Terms may result in account suspension or permanent termination.

15. Intellectual Property

All content on Grozar, including logos, trademarks, graphics, designs, software, text, and images, is the property of Grozar or its licensors and is protected by applicable intellectual property laws.

You may not copy, modify, distribute, or reproduce any content without prior written permission.

16. Limitation of Liability

To the fullest extent permitted by law, Grozar shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or data
  • Delivery delays
  • Service interruptions
  • Third-party merchant actions
  • Product defects caused by merchants

Our total liability shall not exceed the value of the order giving rise to the claim.

17. Privacy

Your use of Grozar is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

18. Changes to Terms

We may update these Terms and Conditions from time to time. Continued use of Grozar after changes are posted constitutes your acceptance of the revised Terms.

19. Suspension or Termination

We reserve the right to suspend or terminate access to Grozar without prior notice if a user:

  • Violates these Terms
  • Engages in fraud or illegal activity
  • Misuses the platform
  • Harasses merchants, delivery partners, or staff

20. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from the use of Grozar shall be subject to the exclusive jurisdiction of the competent courts in the city where Grozar's registered office is located.

21. Contact Us

For questions regarding these Terms and Conditions, please contact us:

Grozar Support
Email: support@grozar.com
Website: https://grozar.in 

By creating an account or using the Grozar platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Grozar – Everything You Need, Delivered Fast.